Dental Practice Heroes
Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume. We teach you how to grow a scalable practice through communication, leadership, and effective management.
Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create more time to enjoy their families, wealth, and deep personal fulfillment.
If you want to build a scalable practice framework that no longer stresses, drains, or relies on you for every little thing, we will teach you how and share stories of other dentists who have done it!
Episodes
613 episodes
Easy Systems That Help You Cut Down Clinical Days
Tired of putting out fires all day? It’s time to start thinking like a CEO, not just a clinician. In this episode, Dr. Chris Green shares the systems that helped him cut down clinical days and lead like a CEO instead of just a manager.Yo...
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Episode 613
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37:26
The Painful Truth: How the Hardest Choices Build the Best Practices
Ever notice how those last two painful reps at the gym are what actually build muscle? Dental practice ownership works exactly the same way. Growth happens precisely when you're tired, stressed, and want to quit—but push through anyway....
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Episode 612
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13:30
Stop Drowning: The Weekly Habits That Turn Chaos into a Calm, Profitable Practice
Overwhelmed in ownership? You can’t fix everything at once, but today you'll learn where to start. Get back to the fundamentals — vision, numbers, and leadership — with simple steps that will help you get organized and out of survival mode....
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Episode 611
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25:55
The Associate Illusion: Why Most Owners Lose Money (and How to Fix It)
Ever fantasized about bringing on an associate to handle all those difficult cases while you kick back and watch the profits roll in? That seductive vision—what I call "the associate illusion"—has lured countless practice owners into disappoint...
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Episode 610
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15:53
Finding and Developing the Unicorn Office Manager
You know what’s worse than not having an office manager? Having the wrong one. We all want that "perfect" hire, but perfect on paper rarely works in practice.This episode explores what really makes someone the right fit, whether...
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Episode 609
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24:12
The $2 Million Ceiling: Why Most Dental Practices Plateau (and How to Break Through)
Feeling trapped on the dental treadmill? That plateau between $1-2 million in practice revenue isn't just common—it's a critical crossroads in your ownership journey.Dental practice owners typically hit this wall after establishing thei...
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Episode 608
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16:00
The Turnover Tax: 3 Simple Moves That Keep Your Best People (and Profit)
Imagine losing a team member who's been with you for years. Beyond the obvious recruiting costs, you're facing a cascade of hidden consequences: the training burden on your remaining team, eroding morale as staff wonder if they should be lookin...
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Episode 607
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19:57
When the Wrong Leader Wrecks Your Culture (And How to Fix It)
Not everyone should be a leader. Not even your star employee. The DPH Coaches learned this lesson the hard way, and this episode unpacks what can happen when you put the wrong person in charge. You'll hear how to be proactive and get the right ...
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Episode 606
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27:36
Bad Reviews, Big Myths: What Really Impacts Your Practice Growth
The sinking feeling of spotting a one-star review for your dental practice is something most of us know all too well. That pit in your stomach, the immediate defensiveness, the late-night rumination—it's a universal experience for dental profes...
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Episode 605
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17:24
3 Mindset Shifts That Separate 7 Figure Owners from the Rest
Ever wonder why certain dental practice owners effortlessly navigate challenges while others remain perpetually stuck? The answer isn't superior intelligence or working harder—it's a specific mindset that separates extraordinary dental entrepre...
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Episode 604
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12:07
Beyond Busy: The REAL Owner's To-Do List that Creates Freedom
Ever wonder why you're constantly busy but your practice isn't growing? The answer lies in understanding the critical difference between maintenance work and true business building.As dental practice owners, we often mistake activity fo...
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Episode 603
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17:26
Cancellation Policies That Patients (& Your Team) Actually Follow
We all have those patients that call and say they’re “sick” at the last minute. When it keeps happening, you’ve got to ask: is your cancellation policy working, or just being ignored?In this episode, the DPH coaches share how they reduce...
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Episode 602
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22:12
The High-ROI Levers Every Dental Practice Owner Is Missing
What if you could dramatically improve your dental practice without working harder or longer hours? The secret lies in understanding the butterfly effect – how small, strategic changes create massive ripple effects throughout your practice....
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Episode 601
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14:12
How to 2-3X your Production Without Working Harder
What if you could double or even triple your dental practice's profitability without working more hours? The secret lies in understanding and optimizing your dollar-per-hour production.Most dentists unknowingly operate practices that ge...
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Episode 600
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21:38
Easy, Low-Cost Ways to Improve Patient Experience & Get More Reviews
Case acceptance often hinges on moments most dentists overlook. Do you follow-up with post-op patients? Does the front desk greet every patient? Is your office clean and welcoming?In this episode, we talk about the little things that imp...
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Episode 599
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26:31
Hiring or Onboarding: What to Do When a New Hire Isn’t Working Out
Did you hire the wrong person… or is it your onboarding process?In this episode, learn how to figure out if it’s a hiring mistake or an onboarding issue, why coachability matters more than resumes, and what to do when your new hire isn’t...
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Episode 598
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19:40
How to Step Back Without Stepping Away w/ Dr. Mustafa Shah-Khan
Ready to get out of the operatory without leaving dentistry? If you’re mid-career and craving more, this episode will help you figure out your next move and how to get there.Dr. Mustafa Shah-Khan of Simplify Dentistry shares his tips for...
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Episode 597
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28:14
Building Your Practice Bridge: How Missing Systems Create Risk
The bridge you're walking across has missing planks. Every step feels uncertain, progress slows to a crawl, and you might even consider turning back. This perfectly captures what running a dental practice feels like when critical systems are mi...
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Episode 596
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13:55
Your Practice Doesn't Have to Stay the Way You Bought It
Taking over a practice is hard, but a full overhaul is even harder. In this episode, hear how Dr. Rhonda Kalasho transformed a hygiene-only dental office into a modern, multi-location practice and retained most of the original patient base....
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Episode 595
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34:00
Confronting Underperformance: Why You Can't Always Be the Nice Boss
That dreaded, “I need to talk to you about something?” It’s a conversation no one looks forward to, but every owner has to deal with. Whether it's an underperforming employee or tension in the office, this episode will give you the tools to add...
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Episode 594
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24:37
Fun IS Profitable: How to Create a Practice You and Your Team Enjoy!
Have you ever noticed how some dental teams thrive even on the most challenging days? They laugh together, support each other, and somehow make even the toughest situations enjoyable. It's not magic—it's intentional leadership and genuine conne...
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Episode 593
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16:10
The Three Essential Conversations Every Dental Practice Owner Must Master
True leadership in dental practice means empowering your team through the right conversations rather than trying to be the answer person for everything. Mastering three key conversation types – vision, accountability, and problem-solving – can ...
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Episode 592
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15:20
Secrets to Keep Your Practice Running On Time
Running behind every day isn’t normal — it’s a systems problem. From scheduling to delayed exams, this episode explores what causes chaos in dental practices and simple fixes that can get the whole office running smoothly again.Our tips ...
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Episode 591
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26:49
A Dentist's Embezzlement Nightmare and Recovery with Josh Cochran
Embezzlement usually starts with someone “you’d never suspect.” Dr. Josh Cochran thought he was building a strong team after opening his practice, but the financials told a different story. In this episode, he shares why it took him so long to ...
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Episode 590
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36:17
Is Your Team Lazy? or is it YOU? How to Drive Profits through Engagement
Tired of feeling like you're the only one who gives a crap?This week, Dr. Paul breaks down one of the real causes of burnout—not just for you, but for your team. It’s not about working too hard. It’s about feelin...
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Episode 589
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15:24
