Dental Practice Heroes
Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume. We teach you how to grow a scalable practice through communication, leadership, and effective management.
Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create more time to enjoy their families, wealth, and deep personal fulfillment.
If you want to build a scalable practice framework that no longer stresses, drains, or relies on you for every little thing, we will teach you how and share stories of other dentists who have done it!
Episodes
697 episodes
The Subtle Trap Undermining Your Practice's Success
Your front desk can look busy all day and still leak production, profit, and patience. When phones, check-ins, insurance questions, and balance collections are treated like one giant job, “urgency” wins every time. The ringing phone gets answer...
Implementation Usually Fails in 1 of These 3 Areas
We break down why the same operational problems keep resurfacing even after everyone “agrees” in a meeting. We share a simple leadership framework that turns talk into implementation so our dental practice keeps improving without constant remin...
How to Train the Assistant Every Other Dentist Wants w/ Kevin Henry
Every dentist wants an assistant who anticipates their needs without being asked. Almost nobody does what it takes to get there.Kevin Henry, dental journalist and founder of Dental Assistant Nation, has spent 21 years advocating for dent...
Your Future Practice Won't Materialize Without Protecting This
We describe the moment every practice owner knows: you block CEO time to build better systems, then lose it to nonstop interruptions and tiny fires. We share how protecting leadership time, setting clear availability rules, and focusing on KPIs...
The Hidden Reason Your Practice Feels So Hard to Run w/ David Maloley
Eight out of ten employees show up disengaged. The other two are doing all the work in your practice.In this episode, Dr. David Maloley explains what's really driving attrition and why a paycheck doesn't cut it anymore. You'll find out w...
Don't Try to Scale Your Practice Until You See This In Your Numbers
Hire another associate, open a second location, drop insurance — or maybe change nothing at all? The truth is, just because your practice can grow doesn't mean it should.In this episode, the DPH coaches will help you figure out what kind...
3 Conversations that Will Keep You from Repeating Yourself
You know the moment: you’re having the same conversation again, trying to stay calm, trying to protect psychological safety, but quietly wondering why the message still isn’t landing. When a team member keeps missing a checklist step, showing u...
5 Levers That Decide How Much Your Practice Produces
"I just need to get more patients into the office." It's something almost every owner tells themselves, but it's rarely what their practice needs.In this episode, you'll learn the five levers that decide how much your practice actually p...
The Doctor-Hygienist Partnership That Drives Case Acceptance w/ Janet Hagerman
Your hygienist spends more time with your patients than you do. That makes them one of the biggest case acceptance drivers you have.This episode shows you how to unlock that potential with the right systems, language, and a true doctor-h...
Stop Hoping and Praying for Your Dream Team, Build Them
If you walked into your dental practice right now and asked one random team member what they’re actively trying to get better at, would they have a real answer or a long pause? That moment tells you almost everything about your culture, your le...
Short Staffed? Here's What to Do
Your dental practice feels like it’s barely surviving, the team is overwhelmed, and the plan sounds logical: “Once we hire one more assistant or one more hygienist, then we’ll fix the systems.” I’m challenging that idea head-on, because waiting...
What Your Front Desk Wishes the Clinical Team Understood (And Vice Versa)
Front desk versus clinical: every practice has this quiet rivalry, but it doesn't have to be that way.In this episode, the DPH coaches break down why these two sides of the office resent each other and how you as the owner might be makin...
Stop Hiring People to Solve This Problem
Your dental practice can feel like it’s drowning even when you’re fully staffed and the schedule looks reasonable on paper. The real culprit is often smaller and harder to spot: tiny steps in your systems that get skipped, “just this once,” and...
How to Hire a Hygienist Fast in a Tough Job Market
Where did all the good hygienists go? You may be asking yourself this question, but the truth is they're out there. They're just choosing someone else.In this episode, you’ll learn how to become the office people want to work at (and sta...
How to Fill Your Schedule Without a Single New Patient w/ Dr. Spencer Greer
What does it take to be a better producer? For Dr. Spencer Greer, it's not about chasing new patients or pushing treatment.In this episode, he shares the exact language he uses to present treatment without sounding greedy, losing trust, ...
Efficiency vs. Speed: What Actually Keeps You on Schedule
Slow doesn't mean careful. Fast doesn't mean sloppy. Most dentists think efficiency comes at the cost of quality — but this episode will show you it's actually the key to managing a busy schedule.The DPH coaches break down how to g...
Why You Can't Leave Your Work Stress at the Office w/ Neo Positivity
Feeling lost? The biggest thing holding your practice probably isn't your team, your overhead, or the economy — it’s the stories you’re telling yourself.In this episode, Neo Positivity, creator of the Thoughts Become Things movement and ...
You're Busy, So Why Isn't Your Practice Growing?
If your days feel jam-packed but your dental practice still isn’t improving, the problem usually isn’t effort. It’s urgency. The loudest problems in a practice always win, and they trick us into believing we’ll work on systems, leadership, and ...
The One Conversation That Raises the Standard in Your Dental Practice w/ Katherine Eitel Belt
What's one thing you've been avoiding in your practice? Maybe it's a slipping standard or a team member no longer pulling their weight — and every week you wait, your practice feels it a little more.In this episode, Katherine Eitel Belt ...
The Owners Guide to Creating a Team Full of Victims
If you’ve ever reached the end of a packed clinic day wondering why every single problem somehow finds its way back to you, you’re not alone and you’re not broken. I’m Dr. Paul Etchison, and I’m talking about a leadership pattern that quietly t...
Your Team Doesn't Want More Money (They Want This) with Bree Groff
The best practices aren't built on systems and numbers — they're built on something that's easy to forget.In this episode, Bree Groff breaks down why people are the backbone of a practice and how leaders can bring out their team's best. ...
The Question Every Dentist Is Asking About w/ Dr. Alan Mead
Technology in dentistry is moving faster than ever, and it's easy to feel like you're falling behind. AI is writing chart notes, robots are helping place implants, and there's a new company pitching you every day.In this episode, Dr. Ala...
Have you Ever Asked, "Why Am I the Only One Who Cares?"
If you’ve ever looked around your dental office and thought, “Why am I the only one who cares?”, you’re not alone and you’re not crazy. We’ve felt that same disconnect between the emotional weight of practice ownership and a team that seems abl...
The Most Expensive Report You're Not Looking At
The most expensive report in your practice is the one you're not opening: the AR report.This episode unpacks why your old AR keeps piling up and how to clean it up without losing patients or overwhelming the front desk. You'll learn how ...
The Real Reason Your New Hires Fall Short
Your new hire isn’t “bad” after three days, they’re lost in your system. When we throw someone into a busy dental office with a login, a quick tour, and a vague “just ask questions,” we create office survival training. That is not onboarding, a...
